Privacy Policy

Last updated October 5, 2020

Your privacy is important to Wayfare Nursing Inc. (“Wayfare”). This Policy explains how Wayfare collects, uses, discloses, retains and deletes your personal health information, including information collected through the secure email system and when meeting with a nurse or employee of Wayfare. Wayfare is committed to complying with all applicable laws realted to health information, including the Health Information Act (Alberta) (HIA). This Privacy Policy does not change or alter our obligations or your protections under the HIA and is not intended to articulate all of your rights or our obligations under the HIA.

1.  Health Information

In this Privacy Policy, “health information or personal health information” means one or both of the following: (a) diagnostic, treatment and care information, and (b) registration information.

2.  How Wayfare Collects Personal Information

You may be asked to voluntarily provide your health information to Wayfare, including when you sign up to receive services. In those circumstances, you can choose not to provide certain requested personal health information. We will always collect personal health information from you directly, unless we are authrozed under the applicable law to collect your personal health information from another party. For example we may collect information:

(a) when you authorize collection of the information from someone else, such as your doctor;

(b) where someone is acting on your behalf;

(c) where we believe, on reasonable grounds, that collection from you would prejudice

(i) your interests,

(ii) the purposes of collection, or

(iii) the safety of any other individual,

or would result in the collection of inaccurate information;

(d) where collection from you directly is not reasonably practicable.

3.  How Wayfare Uses Personal Health Information

Wayfare may only use identifying personal health information in its custody or under its control in accordance with applicable law, such as for the following purposes:

(a)  providing health services;

(b) determining or verifying the eligibility of an individual to receive a health service;

(c) conducting investigations, discipline proceedings, practice reviews or inspections relating to the members of a health profession or health discipline;

(d) conducting research or performing data matching or other services to facilitate another person’s research (only in accordance with the requirements of the applicable law);

(e) providing for health services provider education;

(f) carrying out any purpose authorized by an enactment of Alberta or Canada;

(g) for internal management purposes, including planning, resource allocation, policy development, quality improvement, monitoring, audit, evaluation, reporting, obtaining or processing payment for health services and human resource management.

4.  How Wayfare Discloses Personal Information

We are only able to disclose your personal health information with your consent or without your consent in certain circumstances perscribed by law. For example:

(a) to another custodian for any or all of the purposes listed in this policy and the applicable law.

(b) to a person who is responsible for providing continuing treatment and care to you,

(c) to your family members or to another person with whom you are  believed to have a close personal relationship, if the information is given in general terms and concerns your presence, location, condition, diagnosis, progress and prognosis on the day on which the information is disclosed and the disclosure is not contrary to the express request of the individual,

(d) where you are injured, ill or deceased, so that your family members or another person with whom you are believed to have a close personal relationship or a friend can be contacted, if the disclosure is not contrary to your express request,

(e) for the purpose of a court proceeding or a proceeding before a quasi‑judicial body to which we are a party,

(f) for the purpose of complying with a subpoena, warrant or order issued or made by a court, person or body having jurisdiction in Alberta to compel the production of information or with a rule of court binding in Alberta that relates to the production of information.

5.  Protection of Health Information

Wayfare employs safeguards in acordance with the applicable law – including administrative, physical and technical security and safeguarding measures and solutions in order to protect the information from unauthorized access, collection, use, disclosure, disposal or similar risks. Wayfare takes appropriate steps for the proper disposal of records to prevent any reasonably anticipated unauthorized use or disclosure of the health information or unauthorized access to the health information following its disposal.

6.  Accuracy and Access to Health Information

You have a right of access to any record containing health information about you that is in the custody or under the control of Wayfare. In order to access your records you must submit a request to the Wayfare’s Privacy Officer using the contact information noted below. Subject to applicable exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal health information. You may be required to pay a reasonable fee for access to your personal information.

7.   Non-Personal Health Information

Wayfare creates or collects non-personal information (information that is not about an identifiable individual), including personal information that has been aggregated or otherwise anonymized so that it no longer relates to an identifiable individual.

Wayfare may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever.

If non-personal information is combined with personal information, then the non-personal information will be treated as personal information for the purposes of this Privacy Policy.

8.   Cookies of Third Party Providers and Tracking

(a) Facebook Conversion Tracking Pixel

With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook"). This tool allows us to follow the actions of users after they are redirected to a provider's website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data are saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook's Data Use Policy found under: Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be saved onto your computer for these purposes.

Only users over 13 years of age may give their permission. If you are younger than this age, please consult your leal guardians.

Please click here if you would like to revoke your permission:

9.  Other Matters

Wayfare’s websites may contain links to other websites or online services. When you use those links you are contacting another website or service. Wayfare has no responsibility or liability for, or control over, those other websites or service or their collection, use, disclosure, retention and deletion of your personal information. Please refer to the privacy policies and terms of use that apply to those other websites or online services.

(a) Contacting Wayfare’s Chief Privacy Officer

If you have any comments or questions about this Privacy Policy or your personal information, please contact Wayfare’s Privacy Officer by mail, facsimile or email at:

P.O. Box 36115
Lakeview P.O.
Calgary AB T3E 7C6

Fax: 1-855-844-0979


(b) English Language

You and Wayfare have each expressly requested and required that this Privacy Policy and all other related documents be drawn up in the English language.

(c) Changes to this Policy

Wayfare may change this Privacy Policy from time to time by posting a new version of this Privacy Policy on Wayfare’s websites. Wayfare’s collection, use, disclosure, retention and deletion of your personal information will be governed by the version of this Privacy Policy in effect at that time. Accordingly, you should check the “Last Updated” date of this Privacy Policy (at the top of this Policy) and review any changes since the last version.